Privacy Policy

1. Who We Are

This Privacy Policy describes how RadsolveSolutions, LLC ("we", "us", or "our") collects, uses, and shares information when you use our website and services, including purchasing and accessing digital music content.

2. Information We Collect

• Account and profile information: name, email, and settings you provide when registering or updating your profile.
• Purchase and order information: items purchased, amounts, currency, order IDs, Stripe session IDs, status (e.g., pending/paid), and limited transaction metadata. We do not store full payment card numbers or CVC on our servers.
• Communications: messages or feedback you send us, including support requests and newsletter subscriptions.
• Usage and device information: IP address, device/browser type, pages viewed, referring URLs, and approximate location derived from IP.
• Cookies and similar technologies: essential cookies for authentication and checkout, and optional analytics/marketing cookies based on your consent preferences.

3. How We Use Your Information

• Provide and improve the site, downloads, and streaming functionality
• Process purchases and deliver digital content
• Send transactional messages (e.g., receipts, access links, account notices)
• Provide customer support and handle refund/exception requests
• Prevent fraud, secure accounts, and ensure proper use of content
• Analyze site usage to improve performance and features
• Comply with legal obligations (e.g., tax/audit, consumer protection)

4. Legal Bases for Processing (EEA/UK)

• Performance of a contract: to process purchases and provide access to content
• Legitimate interests: to prevent fraud, secure services, and improve user experience
• Consent: for marketing communications and non-essential cookies
• Legal obligation: to meet tax, accounting, and compliance requirements

5. Sharing and Third Parties

We do not sell your personal information. We share information with service providers under contracts requiring them to use data only on our instructions:

• Payment processing: Stripe, to process payments securely. See Stripe's privacy policy: https://stripe.com/privacy.
• Hosting and database: Supabase, for authentication, database, and storage. See Supabase privacy: https://supabase.com/privacy.
• Email communications: Resend (for transactional/notification emails). See Resend privacy: https://resend.com/legal/privacy.
• Physical media fulfillment: Kunaki LLC, to manufacture and ship physical music products (vinyl, CDs, cassettes). We share necessary order and shipping information to fulfill your purchase. See Kunaki privacy: https://kunaki.com/Help_Privacy.htm.
• Analytics providers (if enabled) to understand site usage patterns

6. Data Retention

• Account/profile data: for the life of your account or until deletion
• Order and purchase records: typically 7 years to meet tax and accounting obligations
• Support communications: up to 2 years
• Analytics data: up to 26 months in aggregated/anonymized form
• Security logs: as needed for investigation and compliance

7. Security

We employ technical and organizational measures appropriate to the risk, including encryption in transit, access controls, and regular security updates. No method of transmission or storage is 100% secure, but we work to protect your information continuously.

8. Cookies and Consent

We use essential cookies for core functionality (e.g., authentication, cart, checkout). With your consent, we also use analytics and marketing cookies. You can manage preferences in our cookie banner and we respect browser "Do Not Track" where possible.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses and service providers' audited compliance frameworks.

10. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent (where processing is based on consent)
• EU/UK: lodge a complaint with a supervisory authority if you believe your rights were violated
• California: rights under the CCPA/CPRA. We do not sell personal information or share it for cross-context behavioral advertising.

To exercise your rights, contact: privacy@empowerplaystudios.com.

11. Children's Privacy

Our Services are not directed to children under 13. If you believe a child has provided personal information, please contact us and we will take appropriate steps, including deletion where applicable.

12. Changes to This Policy

We may update this Policy periodically. If we make material changes, we will notify you by posting a notice on the site and/or by email when appropriate.